服务支持

质保服务

产品质保3年（部分产品除外，请预先咨询），质保期内产品发生非人为性损坏故障，由“容祥安照明”负责免费维修或更换新品。 Product quality assurance 3 years (except some products, please prior consultation), the warranty period products of artificial damage occurred fault, by "RXA lighting" responsible for free repair or replacement and new products.

免费

方案设计

为客户提供针对性的照明安装方案、节能改造方案和预期节能效果规划，使客户对自己的项目一目了然。 To provide specific lighting installation plan, energy-saving reform scheme, installation plan and the expected energy saving effects planning, make their own project be clear at a glance.

免费

运输服务

为客户提供门到门运输服务，无需客户担心物流环节，货物从“容祥安照明”发出到客户要求到达地点合作运输公司全程监控，保证产品安全抵达入仓。 To provide door-to-door transport services, need not worry about customer logistics link, the goods from the "RXA lighting" issued to the customer request to get to site cooperation transportation company process monitoring, ensure product safety arrived in contributions.

免费

安装改造

可为客户提供产品安装和线路改造服务，并对整体照明线路进行安全诊断排除不安全隐患。 Provide product installation and alteration service lines, and the integral illume routes for the safety diagnosis eliminate not safe hidden trouble.

付费

24h（深圳市内）

深圳市客户质保期内产品出现使用故障无法正常照明，报修后24小时内售后服务人员上门检测故障排除问题，紧急时更换新品。 Shenzhen customers use the warranty period products appear not normal fault lighting, repair service 24 hours after the after-sales service personnel comes to test troubleshooting problems, emergency change and new products.

免费

72h（深圳市外）

深圳市以外客户质保期内产品出现使用故障无法正常照明，报修后72小时内替代产品到客户现场，如遇严重问题技术工程师及售后人员现场解决。 Shenzhen outside the warranty period customer products appear normal fault can't use lighting, repair service within 72 hours after alternative products to the customers, such as the case of serious problems technical engineers and after-sales personnel to solve the scene.

免费